I have numerous jobs in addition to my writing, one of which involves working with new technology. I know it’s a stereotype to say that Indians are good with computers, but I welcome it in my case, mostly because it’s hilariously untrue. I’ve avoided technology as much as possible–I didn’t have an email address until 1996, and it’s still a crapshoot if my cell phone is working–despite coming from a family of technophiles. What they actually do to these computers, I have no idea, but despite being voted Most Likely to Spill Coke On the Keyboard Again, I find myself reasonably skilled at this new IT-oriented gig. Nature or nurture? Or dumb luck? Discuss.
But what about those who are not just computer illiterate, but actually unable to read or write? Microsoft has a plan: make computers that don’t depend on words. This March 2006 USA Today article talks about how a new breed of computers can help often-illiterate domestic servants:
Working with a local advocacy group, Microsoft has developed a prototype of a system that would connect illiterate domestic workers in India with families seeking their services. The system uses pictures, video and voice commands to tell women what jobs are available, how much the jobs pay and where they are.
Why hasn’t anyone thought of this before? For one thing:
they [the domestic workers] had trouble seeing why a computerized system for finding work was better than traditional word-of-mouth
Additionally, the computer’s images and pictures had to bridge language and cultural gaps, such as this one:
the women associated neighborhoods with landmarks rather than addresses, so an interactive map and verbal directions had to be tweaked to represent that.
Finally–the big hurdle: implementation. This CNET article discusses the difficulties poorer areas of India have getting computer literate. Apart from the most obvious issue of languages, there is problem of power:
To save power, the PCs run on car and truck batteries. Unfortunately, the batteries regularly need recharging and the public electrical power system can’t always handle the demand.
and crime:
Three weeks ago, the village transformer blew because too many people tapped into it illegally, a chronic problem here. The government refused to rebuild the transformer until the villagers promised to punish anyone who stole power.
and bad freakin’ luck:
The day after it was rebuilt, the transformer blew again.