Tomorrow night, PBS stations in the U.S. are airing a documentary on the human impact of outsourcing on call center workers (via SAJA):
1-800-INDIA
Tuesday, September 13 at 9 P.M.… “1-800-INDIA” explores the experience of young Indian men and women who have been recruited into these new jobs requiring long hours, night shifts, and westernized work habits. The film reveals the human and cultural impact of a sweeping global trend, exploring its effect on Indian family life, on the evolving landscape of Indian cities and towns, and on the aspirations and daily lives of young Indians, especially women, entering the workforce.
Blogger Daniel Drezner penned an introduction:
Ironically, India itself now has some other pressing concerns because of the expansion of the global market for outsourcing services. Wage rates in Bangalore are starting to rise dramatically, and India has bottlenecks in its educational infrastructure that will limit the growth of the labor force. So other countries — the Philippines, Indonesia, Ghana — are beginning to compete. Nowadays you can even find Europeans and Americans working — if only temporarily — in India. Backpackers hiking through India stop off in Bangalore and work in call centers for a few weeks to pay their way…